Texas Tech will only offer mobile tickets for football, men’s and women’s basketball and baseball
LUBBOCK, Texas – Texas Tech announced Monday it will only utilize mobile tickets beginning with the 2020 football season, a move that will also apply to men’s and women’s basketball as well as Red Raider Baseball.
“Mobile tickets are becoming the standard for many organizations across the country, including most professional sports teams and airlines,” Director of Athletics Kirby Hocutt said. “We believe this will be a positive change for our fans moving forward.”
As part of the policy change, season ticket holders will no longer receive a printed ticket booklet each summer or have the option to print at home. Instead, season ticket holders as well as those who purchase single-game passes or mini-plans will all receive their tickets via mobile delivery. Prior to each home game, ticket holders will download their mobile tickets to their Apple Wallet or Google Pay account, which will then be scanned by a gate attendant upon entry into Jones AT&T Stadium.
Beginning with the 2020 football season, season ticket holders will have access to My Account 2.0 via their TexasTech.com ticketing account. This will allow for easier transferring of tickets to friends and family members. Further instructions on how to transfer tickets will be provided closer to the start of the 2020 football season.
Texas Tech will continue to provide printed parking passes for season ticket holders to access each respective lot on gameday during the 2020 football season. Those passes will be delivered via regular mail in August.
Fans with ticket-related questions are encouraged to speak with a ticket representative by calling 806-742-TECH during normal business hours (8:30 a.m.-5 p.m. Monday-Friday).
MOBILE TICKETING FAQs
What is changing?
o Football season, mini-plan, and single game tickets
o Men’s basketball season, mini-plan, and single game tickets
o Women’s basketball season, mini-plan, and single game tickets
o Baseball season and single game tickets.
Why is Texas Tech Athletics transitioning to mobile ticketing?
o Real-time changes to event dates and times are reflected immediately on digital tickets. Mobile tickets also allow guests to manage their tickets from their mobile phone with My Account 2.0. That includes seamless transfer and resell of tickets (via Stubhub).
o Through My Account 2.0, you always have your tickets on you. You may download, transfer, or resell your tickets at any time. It also adds a layer of security, guarding against the production of fraudulent and counterfeit tickets.
o The COVID-19 pandemic has dramatically impacted the global economy, and Texas Tech Athletics is not immune. To continue to provide a championship-level environment for our student-athletes, the elimination of costs associated with physical ticket production will allow for funds to be utilized in a manner that positively impacts our student-athlete experience.
What is My Account 2.0?
When will my tickets be available on my account?
Can I have multiple tickets on the same mobile device?
What if my guest(s) and I are arriving to the venue at different times?
Where do I go to transfer my ticket(s)?
Can I transfer my tickets more than one time?
What if I do not have a smartphone, or if my battery dies on game day?
What If connectivity/mobile service are unavailable?
How do I access my tickets?
What if I lose/delete my ticket delivery email?
Can mobile tickets be downloaded onto a desktop computer?
How will parking work?
What if I have additional questions at this time regarding mobile ticketing?